SR - Helpdesk specialist

Informácie o pracovnom mieste

Číslo ponuky

JOT-150421

Miesto práce

Ivánka pri Dunaji

Ponúkaný plat (brutto)

from 1200 euros gross, depending on experience

Termín nástupu

upon agreement

Druh pracovného pomeru

permanent employment

Náplň práce, informácie o pracovnom mieste

Are you fluent in English?

Do you have IT positive attitude?

Beeing "on the phone" and helping customers is something you like to do?

If you have 3 times YES, you might have just found your next oppourtinity😊
 

As Helpdesk specialist your main tasks are:

  • Serve as the first point of contact for customers over phone, e-mail, chat or any other communication channel
  • Performing remote troubleshooting through pertinent questions
  • Walk the customer through the problem-solving process
  • Have a fast and accurate dispatch of support requests to the corresponding business unit Ensure all customers get their question answered within the predefined delays when contacting the Service Desk to report an incident, or to ask for specific information
  • Apply work procedures, guidelines, and instructions in performing the job responsibilities and tasks
  • Keep confidentiality of all company information
  • Take over colleagues’ tasks and responsibilities during holidays or other leaves
  • Maintain documentation

Challenges: transforming the world of business communications and transactions. You will develop your technical skills but also your knowledge about business processes.

Responsibility: making a difference in decision-making means you take on responsibility, not just tasks

Common purpose: you grow by learning new skills and we benefit from your knowledge. We all work together towards one goal

Iné výhody

 language, IT and soft skills training

Doplňujúce požiadavky, ďalšie požiadavky

Požadované vzdelanie
at least high school degree
Jazykové znalosti
active knowledge of English - min. C1
Pozícia vhodná pre absolventa
no
Požadovaná prax
at least 3 years at similar position
Osobnostné predpoklady

Ability to search, classify, interpret, synthesize and present information

Willing to work in a co-operative, proactive and flexible way with colleagues

Ability to plan, prioritize and deliver autonomously the job tasks and responsibilities

Ready to work with distributed teams, people from different cultures and countries, and constructively deal with differences of opinions and views

Accurate and attentive to details

Doplňujúce požiadavky, ďalšie požiadavky

Excellent verbal and written communication skills

A customer-oriented and stress-resistant personality

Minimum C1 level in English, knowledge of both languages can be considered as a must

Affinity with IT saas, IT Service Delivery, Accountancy

Inzerujúca spoločnosť

Stručná charakteristika spoločnosti

International company which helping customers structure complex financial ecosystems and through cloud-based platform empowers businesses.

Hlavná oblasť pôsobenia spoločnosti

digital solutions

Informácie o výberovom konaní

The selection procedure will take place during April - May 2021.

Adresa spoločnosti

Ivánka pri Dunaji

Počet zamestnancov

up to 30

Kontakt

Jozef Tokár, +421944590101, zamestnanie@hromada.biz

Ak máte záujem sa uchádzať o túto pracovnú pozíciu, napíšte nám prosím na zamestnanie@hromada.biz.

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